Return & Refund Policy

Thank you for shopping at EXIM Clinic.

At EXIM Clinic™, we take pride in the services delivered by us and promise your satisfaction with our services and support. We constantly improve and strive to provide the best Product(s)/Service(s) that is booked through our Website (www.eximclinic.com). However, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.  The refund will be the sole discretion of the management of EXIM Clinic™.

Interpretation and Definitions


Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to EXIM Clinic.

“Goods/Products/Services” refer to the items offered for sale on the Service.

“Orders” mean a request by You to purchase Goods/Products/Services from Us.

"Service" means using the website www.eximclinic.com.

“You” means the individual/ company/ firm/ institution accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

(a) For Physical Goods

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the Product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by e-mail: eximfriend@eximclinic.com or exportimport.clinic@gmail.com.

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. In case we will unable to use the same means of payment as You used for the order, kindly share your correct bank details by e-mail service to eximfriend@eximclinic.com or exportimport.clinic@eximclinic.com. in the following manner:

  • Name of Account Holder

  • Name of Bank

  • Bank Account Number

  • Type of Bank Account (Savings or Current Account)

  • IFSC Code

  • SWIFT or IBAN (for international payment)

Conditions for Returns

In Order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

  • The Subject of e-mail communication or voice mail must have the following details:

    • Order ID/ Payment Reference Number and Date

    • Name of Product

  • The contents of e-mail communication or voice mail must have the following details:

    • Name of purchaser

    • Address of purchaser that must be the same as mentioned while ordering the Goods.

The following Goods/Services cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons or in the pandemic outbreaks and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • The e-books (available at www.eximclinic.com or any other websites or e-commerce platforms owned by EXIM Clinic or its owners/promoters/partners/authorised persons) that were purchased from any digital/internet platforms.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address :

EXIM Clinic, 5th Floor, Plot No. 44, Sector 44, Gurugram, Haryana, 122003, India


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Therefore, before sending the Goods, we advise getting the correct/updated address by sending an email to eximfriend@eximclinic.com or exportimport.clinic@gmail.com.


Replying to an email received in the Junk/Spam folder may take longer time than usual in such a case company will not be responsible to acknowledge the refund

(b) For Online Live Classes and Consultancy/Advisory Matters

When the payment of fee is made to EXIM Clinic™ for Online Live Classes, the fees paid in advance is retained by EXIM Clinic™ in a client account. EXIM Clinic™ starts working on a client’s matter within 24 hours of payment and EXIM Clinic™ will earn the fees only upon working on a client's or trainee's matter. During an engagement, EXIM Clinic™ earns fees at different rates depending on the completion of various milestones (e.g. allotment of a seat for training program/ classes that were purchased/opted by client(s)/ trainee(s) by any mode (phone call/ email/ through website), assigning dedicated trainer for training of opted course, providing client portal access (as applicable), assigning relationship manager, starting of liaison activities, starting of consulting & advisory works, filing of forms, filing of application etc.,). The refund cannot be provided for the earned fee because resources and man-hours spent on delivering the Service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your Order. Under any circumstance, EXIM Clinic™ or its any division shall be only liable to adjust the paid amount to other works, if it is further assigned by client(s) within 7  days from the payment date. The person, who has paid the fee for any course or training program of EXIM Clinic™, may transfer his/ her reserved seat to any eligible (not minor) person subject he/ she is not joining the course. In such a case, he/ she has to submit an indemnity bond in this regard stating no further refund claim of paid amount will be made. He/ she (who transfer the reserved seat) will also indemnify EXIM Clinic™ or its any unit for any kind of consequence if it is arisen by another person (who transferred by the person originally paid for the course).

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:


Change of Service(s) (not physical Product(s)):

If you want to change the Service (s) you ordered for a different one, you must request this change of Service within 48 hours of purchase. No change of Service will be entertained if a training course/program is chosen. The purchase price of the original Service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your EXIM Clinic™ account. EXIM Clinic™ or its unit adjust this balance credit for any other EXIM Clinic™ service opted by you in place of the original Service. This clause supersedes any other clauses if mentioned anywhere in this document.


Standard Pricing

EXIM Clinic™ has a standard pricing policy for a training program wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client or trainee to EXIM Clinic™ due to an increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. In addition, EXIM Clinic™ is not responsible or liable for any other cost incurred by the client related to the completion of the Service.


Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject an authorization application for legal reasons beyond the scope of EXIM Clinic™ service. In some cases, a government backlog or problems with the government platforms (e.g. DGFT website, Customs Website, etc) can lead to long delays before your process is complete. Similarly, EXIM Clinic™ does not guarantee the results or outcomes of the services rendered by our Associates, who are not employed by EXIM Clinic™. Problems like these are beyond our control and are not covered by this guarantee and/or not eligible for a refund. Hence, a delay in the processing of your file by the Government cannot be a reason for a refund.


Gifts/Free of Cost Supplies

If any Product(s)/Service(s) were marked as a gift or free of cost supply when purchased with paid Product(s)/Service(s) and then shipped/delivered directly to you, the company would not be responsible for the quality of the Product (s)/services. The company would also not be responsible for the correctness of data/information of any business directories/importer’s directories/business contact details that has/have been shipped/delivered by any means of supplies (physically/digitally) directly to you with the paid product(s)/service(s). However, the Company endeavours to update such business directories/importer's directories/business contact details from time to time. After updating the same gift/free supply as was originally delivered to you earlier, is provided by e-mail service or by appointing you a member on the website. Gifts/free of cost supplies are free of charge, for that company does not demand any consideration, and cannot be exchanged for cash, or money or any product(s)/service(s) under any circumstances.

Force Majeure

EXIM Clinic™ shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of Service, and shall not be liable to the Client or trainee for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, an act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").


Post Service Cancellation Fee

Since we're incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by EXIM Clinic™ - not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the Service. Before processing any refund, we reserve the right to make the best effort to complete the Service. In case, you are not satisfied with the service, fee may be refunded after deduction of a cancellation fee of 20% + earned fee of 25% + fee paid to the government (taxes). In case of a change of Service, the cancellation fee would not be applicable, however, the fee paid to the government (tax) would not be recredited or kept in your account. In such a case refund can be claimed within 7 days of delivering the services by sending an email to eximfriend@eximclinic.com or exportimport.clinic@gmail.com. However, before claiming the refund EXIM Clinic may seek a chance to service again at no cost and if it is allowed to EXIM Clinic, then a refund claim cannot be made. This clause will not applicable for Online/Offline Courses, Training Sessions and Meetings. 

If you have any questions about our Terms and Conditions and Returns and Refunds Policy, please contact us:

eximfriend@eximclinic.com